Warranty Policy
Alvaro Machines – Refrigerators Warranty
At Alvaro Machines, we are dedicated to delivering high-quality refrigeration solutions to our customers across Australia. We take pride in the craftsmanship and reliability of our refrigerators and want to ensure that you enjoy peace of mind with your purchase. Our comprehensive warranty provides protection against any manufacturing defects and offers you the assurance that you can rely on your refrigerator for years to come.
This warranty policy outlines the terms, coverage, and process for any warranty claims associated with your Alvaro Machines refrigerator.
Warranty Coverage
Alvaro Machines offers a warranty for refrigerators purchased from our store that covers manufacturing defects in materials and workmanship under normal residential use. Our refrigerators are rigorously tested to meet the highest standards of performance and durability, and we stand behind our products to ensure your satisfaction.
In the event that your refrigerator is found to be defective during the warranty period, we will repair or replace the product, depending on the circumstances. This warranty applies to the refrigerator unit only and does not extend to any accessories, consumables, or additional items.
Warranty Period
- Residential Use: The standard warranty period for refrigerators purchased for residential use is 2 years from the date of purchase.
- Commercial Use: For refrigerators purchased for commercial purposes, the warranty period is 1 year from the date of purchase.
Please keep your proof of purchase (receipt or order confirmation) in a safe place, as it will be required for any warranty claims.
What is Covered Under Warranty
The Alvaro Machines warranty covers the following:
- Defects in Materials or Workmanship: If your refrigerator experiences failure due to defective materials or craftsmanship within the warranty period, we will repair or replace the affected parts or unit.
- Replacement of Faulty Parts: This includes, but is not limited to, the compressor, electrical components, cooling system, and mechanical parts.
- Authorized Repairs: Any repair work performed by an authorized technician from Alvaro Machines will be covered by the warranty.
What is Not Covered
While we strive to provide a comprehensive warranty, certain conditions and circumstances fall outside the scope of coverage. The following are not covered under the Alvaro Machines warranty:
- Misuse or Neglect: Damage caused by improper use, including overloading the refrigerator, misuse of temperature controls, or not following manufacturer instructions.
- Accidental Damage: Physical damage resulting from mishandling, accidents, dropping, or impact.
- Unauthorized Repairs: Any repairs or modifications made by an unauthorized technician or third party, including attempts to repair the refrigerator yourself.
- Cosmetic Damage: Scratches, dents, or discoloration of the exterior surfaces of the refrigerator, which do not affect the refrigerator’s functionality.
- Electrical Issues from External Sources: Power surges, lightning strikes, or improper electrical installation. Ensure the refrigerator is connected to a properly grounded and suitable electrical source.
- Normal Wear and Tear: Parts that naturally degrade or wear out over time, such as seals, filters, or hinges, are not covered under this warranty.
- Transport and Shipping Costs: Any costs associated with transporting or shipping the refrigerator to or from a repair center are the responsibility of the customer.
How to Make a Warranty Claim
If you encounter a problem with your refrigerator and believe it may be covered under warranty, please follow the steps below to make a claim:
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Contact Alvaro Machines Support:
You can reach us via email at info@alvaromachines.com or by phone at +61 485 815 137. Our customer service team is here to help and will guide you through the process. -
Provide Necessary Information:
Please provide the following details when contacting us:- Your proof of purchase (receipt or order confirmation).
- Model number and serial number of the refrigerator (found on the product label).
- A detailed description of the issue you are experiencing with the refrigerator.
- Photos of the refrigerator (if applicable) showing the damage or defect.
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Inspection and Assessment:
After receiving your warranty claim, our team will assess the issue and determine whether the problem is covered under warranty. We may request that the refrigerator or its parts be returned for inspection. -
Repair or Replacement:
If the issue is found to be covered under warranty, we will proceed with repairing the refrigerator, replacing faulty parts, or, in some cases, replacing the refrigerator entirely. -
Service Fee (If Applicable):
If the warranty claim is deemed invalid (for instance, due to misuse or neglect), we will inform you of any associated service charges.
Service Locations and Contact Details
If you need to return a product, request a repair, or inquire about a warranty issue, please visit us or contact us at the following location:
Alvaro Machines
Level 3, 20A Danks Street
Redfern, NSW 2017, Australia
Phone: +61 485 815 137
Email: info@alvaromachines.com
Important Notes
- Non-transferable Warranty: This warranty is extended to the original purchaser only and is non-transferable.
- Australian Consumer Law: This warranty is in addition to your rights under the Australian Consumer Law. If you believe that your refrigerator does not meet the acceptable quality standard, please contact us to discuss further.
- Warranty Limitations: The warranty provided by Alvaro Machines is limited to repair or replacement and does not cover any consequential or incidental damages.
Our Commitment to Quality
At Alvaro Machines, we are proud of the quality of our refrigerators and our dedication to customer satisfaction. We understand that purchasing a new refrigerator is an important decision, and we want to ensure that your experience with our products is positive from start to finish. Should you have any concerns, our friendly customer support team is here to assist you.
Contact Us
For any questions or further assistance regarding your refrigerator or warranty, feel free to get in touch with us:
Email: info@alvaromachines.com
Phone: +61 485 815 137
Thank you for choosing Alvaro Machines. We are here to provide you with reliable refrigeration solutions and excellent customer service.
Alvaro Machines
Website: www.alvaromachines.com