At Alvaro Machines, we take the security of your personal information and transaction data seriously. Our security policy outlines the measures we implement to protect your data and ensure a safe shopping experience.

1. Data Encryption

Our website uses Secure Sockets Layer (SSL) encryption to protect your data. SSL creates a secure connection between your browser and our server, ensuring that any information you share—such as payment details and personal information—is transmitted securely and remains private.

2. Secure Payment Processing

We work with reputable payment processors that comply with industry standards, such as the Payment Card Industry Data Security Standard (PCI DSS). Your payment information is processed directly through these secure channels and is never stored on our servers.

3. Account Security

To safeguard your account:

    • We encourage you to use a strong, unique password for your Alvaro Machines account.

    • Avoid sharing your account details or password with others.

    • Always log out of your account after using a shared or public device.

If you notice any suspicious activity in your account, please notify us immediately.

4. Protection Against Fraud

We use advanced fraud detection tools to monitor transactions for unusual or potentially fraudulent activity. If any transaction appears suspicious, we may contact you to verify the details before processing the order.

5. Regular Security Audits

Our security team conducts regular audits of our systems to identify and address any potential vulnerabilities. We continuously update our website and systems to ensure they comply with the latest security standards and best practices.

6. Limited Data Access

Access to your personal data is restricted to authorized personnel who need it to perform specific tasks, such as processing orders, handling inquiries, or maintaining our website. All employees handling sensitive information are trained in data security practices and bound by confidentiality obligations.

7. Secure Data Storage

We retain only the necessary data to fulfill orders and improve our services. Any sensitive data we collect is securely stored and protected against unauthorized access. We do not retain payment information after transactions are completed.

8. User Responsibility

While we work hard to keep your data secure, we encourage you to take additional steps:

    • Keep your account information confidential.

    • Use a strong password and change it regularly.

    • Monitor your accounts for any unauthorized activity.

9. Changes to Our Security Policy

We may update our Security Policy to reflect changes in technology, law, or industry standards. All updates will be posted on this page with an updated effective date. By continuing to use our website, you accept the terms of the updated policy.

10. Contact Us

For questions or concerns regarding our Security Policy or data protection practices, please contact us:

Alvaro Machines
Level 3, 20A Danks Street, Redfern NSW 2017
Phone: +61 485 815 137
Email: info@alvaromachines.com