At Alvaro Machines, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (alvaromachines.com), make purchases, or interact with us in any way. By using our site, you agree to the practices outlined below.

1. Information We Collect

We collect different types of information to provide you with the best experience possible, including:

    • Personal Information: When you place an order, create an account, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, billing/shipping address, and payment information.

    • Non-Personal Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and how long you spend on each page.

    • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and gather insights on site usage. You can disable cookies in your browser settings if preferred, though it may limit certain website features.

2. How We Use Your Information

We use your information in several ways to serve you better:

    • Order Processing: To fulfill and ship orders, provide order updates, and manage returns or exchanges.

    • Customer Service: To respond to inquiries, offer technical support, and improve overall service quality.

    • Personalization: To tailor our website content, product offerings, and promotions based on your preferences and interactions.

    • Marketing and Promotions: With your consent, we may use your email to send newsletters, promotions, and product updates. You can unsubscribe from these emails at any time.

    • Website Improvement: To analyze site traffic and performance, troubleshoot issues, and enhance functionality for a better user experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share information with trusted partners to help us operate our business and provide services:

    • Service Providers: We work with third-party providers for payment processing, order fulfillment, shipping, and analytics. These providers have access to the necessary information to perform their functions but are required to protect your data.

    • Legal Obligations: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, customers, or business.

4. Protecting Your Information

We implement various security measures to protect your personal information:

    • Data Encryption: Sensitive information, such as payment details, is encrypted using industry-standard SSL (Secure Sockets Layer) technology during transmission.

    • Restricted Access: Only authorized personnel have access to personal information, and they are bound by confidentiality obligations.

    • Regular Security Reviews: We review our security practices regularly to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights and Choices

You have the right to:

    • Access and Update Information: You may review and update your personal information by logging into your account or contacting us directly.

    • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by following the instructions in the email or contacting us.

    • Request Deletion of Your Data: You may request that we delete your personal information, subject to legal requirements or legitimate business purposes that may prevent us from doing so.

6. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it from our records.

7. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when you visit.

8. Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on our website with an updated effective date. Please check back occasionally to stay informed of any changes.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Alvaro Machines
Level 3, 20A Danks Street, Redfern NSW 2017

Phone:+61 485 815 137
Email: info@alvaromachines.com

Thank you for trusting Alvaro Machines. We are committed to protecting your privacy and providing a safe, secure experience.