Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we answer some common questions about our products, ordering process, shipping, returns, and more. If you don’t find the answer you’re looking for, please feel free to contact us.
1. What types of products does Alvaro Machines sell?
We offer a wide range of products, including washing machines, cleaning equipment, cooking appliances, vending machines, and various electronics. Visit our product categories to explore our full selection!
2. How can I place an order?
You can place an order directly through our website. Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
3. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, as well as other forms of electronic payment.
4. Do you ship internationally?
Currently, we do ship within the world. For specific shipping inquiries, please contact us directly.
5. How much does shipping cost?
Shipping costs vary depending on your location, the size and weight of the items, and the shipping method chosen. The total shipping cost will be calculated at checkout for intertional orders and $80 for orders within Australia
6. How long will it take to receive my order?
Delivery times depend on your location and the shipping method you select. Standard orders typically arrive within 5–7 business days. You will receive a tracking number once your order is shipped to monitor its progress.
7. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery. We’ll ask for photos of the damaged item(s) and work with you to arrange a replacement or refund.
8. Can I return an item?
Yes, we accept returns for all items within 30 days of delivery, as long as they are unused, in their original packaging, and in the same condition as when they were received. For more details, please review our Returns and Refunds Policy.
9. How do I initiate a return?
To start a return, contact us at info@alvaromachines.com or call us at +61 485 815 137. We will provide instructions on how to proceed with your return.
10. How long does it take to process a refund?
Once we receive your returned item and it passes inspection, we will process your refund within 7–10 business days. The refund will be credited back to your original payment method.
11. Can I exchange an item?
Yes, we offer exchanges for items that are defective, damaged, or incorrect. Please contact us within 7 days of receiving the item to initiate an exchange.
12. Do you offer warranties on your products?
Some of our products come with manufacturer warranties. Please refer to the product description for specific warranty information, or contact us if you have questions about a particular item.
13. How can I contact Alvaro Machines for further assistance?
You can reach us by phone at +61 485 815 137, by email at info@alvaromachines.com, or by visiting our office at Level 3, 20A Danks Street, Redfern NSW 2017.
14. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new product arrivals, exclusive discounts, and special promotions. You can subscribe through our website.
15. Is my personal information secure on your website?
Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your information, and we follow strict data security practices. Please review our Privacy Policy for more information.