Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days and delivered in 4–9 business days across the U.S. via insured freight (UPS, FedEx, or TForce), depending on your location.
We accept returns within 14 days of delivery for items that are unused and in original packaging. Items must not show signs of installation or test-use.
If your order hasn’t shipped, contact us immediately at info@alvaromachines.com or call +1 (908) 395-0621 to update your shipping address.
Once your order ships, you’ll receive a tracking number via email. You can also track your shipment by logging into your account on our website.
Email us at info@alvaromachines.com or call +1 (908) 395-0621 Monday–Friday, 9 AM–6 PM (MT).
Contact us immediately to correct the address. If your order has already shipped, we cannot guarantee rerouting, and additional shipping charges may apply.
Yes. We offer international shipping to most countries via DHL or UPS International Freight. Delivery time: 7–14 business days.
📦 Flat rate: $50, free over $500. Customs duties may apply.
Orders may ship in multiple boxes depending on size, weight, and availability. You’ll receive tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns on unused items in original condition within 14 days of delivery.
📦 A 15% restocking fee may apply. Return shipping is the customer’s responsibility unless the item is defective or shipped incorrectly.
Contact us within 48 hours of delivery at info@alvaromachines.com with photos of the item and packaging. We’ll resolve the issue promptly.
Please email photos of the damage and packaging within 48 hours of delivery to info@alvaromachines.com. We’ll assist with a replacement or refund as per our policy.
Once your return is approved, we’ll provide the correct return address and shipping instructions via email.
You can contact our support team by emailing info@alvaromachines.com or calling +1 (908) 395-0621.
Returns due to incorrect addresses entered by the customer are accepted but return shipping and restocking fees will apply.
You may cancel or modify your order before it ships. Contact us immediately for assistance. Once shipped, our standard return process applies.
Yes. For certain models, we accept pre-orders with a deposit. Contact our team for availability, lead time, and terms.