At Alvaro Machines, we’re here to help. Whether you have questions about our products, need support, or simply want to learn more, we’re just a call or message away. Our team is dedicated to ensuring you have the best experience with us, and we’re always happy to assist.
FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product shown in the picture. We ensure that all our product listings accurately represent the items we have in stock. Additionally, before shipping, each outboard motor is inspected thoroughly to guarantee it matches the description and image provided. If you have any concerns or need further clarification, feel free to reach out, and we’ll be happy to assist you!
You can view your sales receipt by checking the confirmation email sent to you after completing your purchase. This email contains a detailed breakdown of your order, including the receipt. If you can’t find the email or need further assistance, feel free to contact our customer support, and we'll be happy to resend it or provide you with any necessary details.
To return an item, please contact our customer support team within the return period specified in our return policy. Make sure the item is in its original condition and packaging. Once you reach out, we'll provide you with detailed instructions on how to proceed with the return, including the return address and any necessary labels. Once we receive and inspect the item, we’ll process your refund or exchange accordingly.
Yes, we do our best to restock items that are marked as "out of stock." However, availability can vary depending on the product. We recommend checking our website regularly or contacting our customer support team for updates on when the item might be available again.
We can ship your order anywhere within the Australia or to any international location that we service. During the checkout process, you'll have the option to enter your preferred shipping address. If you have any special requests or questions about shipping to your location, feel free to contact our customer support team for assistance.
Customer Service Hours:
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Response Times:
- Emails: Within 24 hours (Monday through Friday)
- Phone Calls: Immediate response during business hours, otherwise within the next business day
- Live Chat: Immediate response during business hours
- Social Media Messages: Within 48 hours
Business Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
CONTACT US FOR ANY QUESTIONS
At Alvaro Machines, we value your feedback and are here to assist you with any inquiries, questions, or concerns. Whether you have a question about our products, need support, or want to share your experience, we’re just a message away!
Our Location
Level 3, 20A Danks Street, Redfern NSW 2017
Get in Touch
Email Us:
For inquiries regarding products, warranties, or support, please contact us at:
📧 info@alvaromachines.com
Call Us:
For immediate assistance, feel free to call us at:
📞 +61 485 815 137
Our customer service team is available from 9 AM to 5 PM, Monday to Friday.