We’re Here to Help
At Alvaro Machines, your satisfaction is our priority. Whether you have questions about our products, need support, or simply want to learn more, our team is ready to assist.
📞 Phone: +61 485 815 137
📧 Email: info@alvaromachines.com
📍 Address: Level 3, 20A Danks Street, Redfern NSW 2017, Australia
We’re committed to providing exceptional service and ensuring your experience with us is smooth and hassle-free. Don’t hesitate to reach out—we’re happy to help!
FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product as shown in the images. We ensure that all our product listings accurately represent the items in stock. Before shipping, each outboard motor undergoes a thorough inspection to guarantee it matches the description and images provided.
If you have any concerns or need further clarification, feel free to contact us—we're happy to assist!
After completing your purchase, you will receive a confirmation email containing a detailed breakdown of your order, including your sales receipt.
If you can’t find the email or need further assistance, please contact our customer support team, and we’ll be happy to resend it or provide any necessary details.
To initiate a return, please contact our customer support team within the return period specified in our Return Policy. Ensure the item is in its original condition and packaging.
Once you reach out, we will provide you with detailed return instructions, including the return address and any necessary labels. After we receive and inspect the item, we will process your refund or exchange accordingly.
If you have any questions, feel free to contact us—we’re happy to assist!
Yes! We strive to restock items that are marked as "out of stock." However, availability may vary depending on the product.
We recommend checking our website regularly or contacting our customer support team for updates on when the item might be available again.
Yes! We can ship your order anywhere within Australia and to select international locations that we service.
During checkout, you’ll have the option to enter your preferred shipping address. If you have any special requests or questions about shipping to your location, feel free to contact our customer support team for assistance.
Customer Service & Response Times
At Alvaro Machines, we are committed to providing prompt and reliable customer support. Here’s how you can reach us and what to expect in terms of response times.
📞 Customer Service Hours
- Monday – Friday: 9:00 AM – 6:00 PM (AEST)
- Saturday: 10:00 AM – 4:00 PM (AEST)
- Sunday: Closed
⏳ Response Times
- Emails: Within 24 hours (Monday – Friday)
- Phone Calls: Immediate response during business hours; otherwise, within the next business day
- Live Chat: Immediate response during business hours
- Social Media Messages: Within 48 hours
We’re here to assist you—whether you need product support, warranty information, or general inquiries. Reach out, and we’ll get back to you as soon as possible!
Contact Us
At Alvaro Machines, we value your feedback and are here to assist you with any questions, concerns, or inquiries. Whether you need product information, warranty support, or want to share your experience, we’re just a message away!
📍 Our Location
Level 3, 20A Danks Street, Redfern NSW 2017, Australia
📧 Email Us
For inquiries regarding products, warranties, or support, contact us at:
✉️ info@alvaromachines.com
⏳ We respond to all emails within 24 hours.
📞 Call Us
Need immediate assistance? Our team is happy to help!
📱 +61 485 815 137
🕘 Customer Service Hours:
Monday – Friday: 9 AM – 5 PM (AEST)
We’re committed to providing top-notch support and ensuring a smooth shopping experience. Reach out anytime—we’re here to help!